[FEATURES]
One investigation layer, end to end.
From the moment a ticket lands to the case file you hand engineering, Lunetra connects support and production — so every resolution is backed by evidence, not a guess.
[INVESTIGATION]
Every ticket arrives already investigated
The moment a ticket lands, Lunetra queries your production systems around the time of the report — logs, traces, recent deployments, and resolved tickets — and correlates the signals into a root cause with every claim cited back to its source.
Time-scoped evidence
Queries are bounded to the customer, the endpoint, and the window of the report — not a firehose of unrelated noise.
Deployment correlation
Incident onset is matched against what shipped, then walked down to the exact file, line, and pull request.
Cited findings
Each conclusion links to the trace, log line, or diff behind it. Nothing is asserted without proof.
[RUNBOOKS]
Known issues resolve themselves
When a finding matches a runbook, Lunetra executes the steps in order — checking health, capturing evidence, and remediating — pausing for human sign-off on anything that changes production state.
Approval gates
State-changing steps wait for an explicit approval from the right on-call rotation before they run.
Full run history
Every run is logged step-by-step with inputs, outputs, and timing — auditable long after the incident closes.
Signature matching
Findings are matched to runbooks by failure signature, so the right recovery path is suggested automatically.
[WORKFLOWS]
Encode how your team handles each issue
Branch on the severity, confidence, and contents of a finding to assign teams, apply labels, notify the right channel, or kick off a runbook — every action grounded in the evidence Lunetra gathered.
Conditional routing
if/else branches on finding attributes route each class of issue to the team and queue that owns it.
Case files, not pings
Handoffs to engineering carry the reproduction, the logs, the suspected change, and customer impact — triage is already done.
Dry runs
Test a workflow against historical tickets before you enable it, so routing changes never surprise you in production.
[EVIDENCE SOURCES]
Connected to everything your engineers already trust.
Lunetra reads the systems where the truth actually lives — and cites every claim back to its source.
Logs & traces
Scoped queries against your observability stack surface failing spans and error clusters, with links back to the source.
Deployments & code
Releases, diffs, and pull requests — correlated with incident onset to find the change that caused it.
Runbooks
Your existing remediation procedures, matched to findings and executed with approval gates.
History & docs
Resolved tickets and internal documentation give every investigation precedent instead of starting cold.
Workflows & agents
Custom agents follow the rules you define — triaging, labeling, and routing on the evidence they gather.
Channels
Email, Slack, and web forms feed the same investigation pipeline, so coverage is never partial.
[INTEGRATIONS]
Drops into the stack you already run on.
Connect your observability, code, and communication tools in minutes. New integrations ship continuously.
Observability
- Datadog
- Grafana
- Sentry
- New Relic
- OpenTelemetry
Code & deploys
- GitHub
- GitLab
- Vercel
- Kubernetes
- Argo CD
Communication
- Slack
- Microsoft Teams
- PagerDuty
- Linear
[SECURITY & CONTROLS]
Automation your security team will actually approve.
Approval gates on every write
Nothing runs against production without an explicit, attributable human approval from the rotation you designate.
Complete audit log
Every investigation, runbook run, and workflow action is recorded with who, what, and when — exportable for review.
Scoped, read-first access
Lunetra reads the systems it investigates. Write access is granted per-runbook and gated, never blanket.
SSO/SAML & DPA support
Enterprise plans include single sign-on, security review support, and a data processing agreement.
See your hardest ticket investigated live.
Connect your stack, bring a real escalation, and watch Lunetra build the case file your team would have spent hours assembling.