Capabilities
Built for teams that resolve, not just respond
Lunetra gives support teams the investigative power of an on-call engineer. Every feature exists to close the gap between “customer reported an issue” and “we know what's wrong.”
Automatic investigation
Every ticket gets investigated before your agent opens it
Lunetra cross-references logs, traces, deployments, and past tickets to surface the most likely root cause. Support responds with precision instead of guessing.
Correlates customer reports with recent deploys and error spikes
Matches against similar past tickets for known resolutions
Surfaces feature-flag mismatches, billing events, and config drift
Generates a probable root cause in seconds, not hours
Log-to-code intelligence
See which services, files, and changes caused the issue
Support agents get the same context that on-call engineers see — without needing access to production systems or observability dashboards.
Pulls structured context from Datadog, Sentry, PagerDuty, and more
Links errors to specific services, endpoints, and recent commits
Enriches tickets with customer billing status and account history
Maps issues to internal documentation and runbooks automatically
Focused inbox
A support inbox built for technical teams
Tickets arrive pre-enriched with technical context. Priority is inferred from production signals, not subjective tags or customer sentiment alone.
Tickets are ranked by severity using real infrastructure signals
Inline investigation panel shows root cause alongside the message
Unified view across email, chat, and API-ingested tickets
Keyboard-first interface designed for speed
Engineering-ready escalations
Escalations come with evidence, context, and clarity
When an issue does need engineering, Lunetra packages everything they need — customer context, log evidence, similar past tickets, and a probable root cause — into a structured handoff.
One-click escalation to Linear, Jira, or Slack with full context
Engineers receive a structured brief, not a forwarded email
Bi-directional sync keeps support informed as engineering works
Reduces engineering triage time by eliminating context-gathering
Suggested responses
Draft replies grounded in evidence, not templates
Lunetra generates response suggestions based on the investigation findings — specific to the customer's issue, account, and the root cause identified.
Responses reference actual findings, not generic canned text
Adapts tone and detail level based on customer context
Agents review and send — always human-in-the-loop
Learns from agent edits to improve future suggestions
Knowledge & history
Institutional knowledge that compounds over time
Every resolved ticket strengthens the system. Past investigations, resolutions, and agent corrections build a knowledge graph that makes future tickets faster to resolve.
Automatic similarity matching against historical tickets
Resolution patterns surface when similar issues recur
Internal documentation is indexed and referenced in investigations
No manual training or knowledge base curation required
Ready to resolve tickets faster?
Deploy Lunetra in under five minutes. Free tier available, no credit card required.