[PRICING]
Priced per agent. Investigations are unlimited.
Every plan investigates every ticket. You're never choosing which customers get evidence.
Team
$59per agent / month
For support teams ready to stop escalating on instinct.
GET STARTED→- Automatic investigation on every ticket
- Full investigation with root cause
- Email, Slack, and form channels
- Evidence-cited reply drafts
- Knowledge base
- Similar-ticket matching
Business
Recommended$119per agent / month
For organizations running support as part of their infrastructure.
GET STARTED→- Everything in Team
- Runbooks with approval gates
- Workflows and automation
- Custom AI agents
- Teams, labels, and auto-assignment
- Audit log
Enterprise
Customannual agreement
For organizations with procurement, security, and scale requirements.
TALK TO SALES→- Everything in Business
- SSO/SAML
- Dedicated support engineer
- SLA guarantees
- Security review and DPA support
All plans include unlimited investigations. Annual billing available.
[COMPARE PLANS]
Every detail, side by side.
| Features | Team | Business | Enterprise |
|---|---|---|---|
| Investigation | |||
| Automatic investigation on every ticket | |||
| Root-cause findings with cited evidence | |||
| Logs, traces & deployment correlation | |||
| Similar-ticket matching | |||
| Investigations per month | Unlimited | Unlimited | Unlimited |
| Channels & replies | |||
| Email, Slack & form channels | |||
| Evidence-cited reply drafts | |||
| Knowledge base | |||
| Custom AI agents | — | ||
| Automation | |||
| Runbooks with approval gates | — | ||
| Workflows & conditional routing | — | ||
| Teams, labels & auto-assignment | — | ||
| Dry runs against historical tickets | — | ||
| Security & support | |||
| Audit log | — | ||
| SSO / SAML | — | — | |
| Dedicated support engineer | — | — | |
| SLA guarantees | — | — | |
| Security review & DPA support | — | — | |
[FAQ]
Questions, answered.
- What counts as an agent?
- An agent is any teammate with a seat who works tickets in Lunetra — support reps, engineers on rotation, anyone resolving issues. Investigations themselves are never metered.
- Are investigations really unlimited?
- Yes. Every plan investigates every ticket automatically. You're never choosing which customers get evidence, and there are no per-investigation overage charges.
- Can I change plans or seats later?
- Anytime. Add or remove seats as your team changes; upgrades take effect immediately and downgrades apply at the next billing cycle.
- Do you offer annual billing?
- Yes — annual billing is available on every plan at a discount to monthly. Enterprise agreements are billed annually.
- Is there a trial?
- You can connect your stack, bring a real escalation, and watch Lunetra build the case file before you commit. Reach out and we'll set you up.
- How does Lunetra access our systems?
- Lunetra reads the systems it investigates with scoped credentials. Any action that changes production state runs through a runbook with an explicit approval gate, and everything is recorded in the audit log.
See your hardest ticket investigated live.
Connect your stack, bring a real escalation, and watch Lunetra build the case file your team would have spent hours assembling.